That depends on your working hours. If you work shifts, you can expect three refills per week. If you work a five-day week, you can expect two refills per week.
Yes. In a joint initial survey, your team tells us what they like to eat, and we use AI to create a Foodji that is tailored to your team and their eating habits.
You can either order directly at Foodji via our touchscreen or shop via the Foodji app.
Would you like to order via the Foodji app?
Download the Foodji app from Google Play Store or Apple Store. Register and save your preferred payment method. Then select your Foodji via ‘My Foodjis’ and ‘Foodjis nearby’. You will now see the entire available range and can add your favourite product to your shopping basket, just like in the online shop. After placing your order, your product will be reserved for you for up to 6 hours and ready for collection.
Would you like to order directly from Foodji?
You can also shop directly at Foodji without signing up or registering. To do so, unlock the start screen with a quick tap on the touchscreen. You will now see the entire range of products available. Add your favourite products to your shopping basket using the ‘+’ icon and then pay cashless at the payment terminal.
If the Foodji screen displays maintenance work or is offline, our service team has already been automatically informed and is working hard to get it back up and running as quickly as possible.
When you purchase your favourite dish via the Foodji app, it is automatically reserved for you for a period of 6 hours. If your reservation is no longer available, please check whether your order was placed more than 6 hours ago. Was your order placed less than 6 hours ago and is still unavailable? In exceptional cases, on restocking days, a product ordered in the morning may have been replaced by us with a new dish. In this case, you will receive a push notification. You do not have to pay for your dish and can choose a new one. Your subsidy will be automatically reactivated for you.
Please do not try to open it by force, but contact our support team.
If you wish to make a complaint, please contact our support team.
Did you order via the app?
Please have your email address and order number (AP-20XX-XXXXXX) ready. This will enable us to help you in the best possible way.
Did you order directly on the Foodji screen?
Please have the following information ready for us:
1. Where is Foodji located? (Company name, department, floor)
2. When did you place your order (date, approximate time)?
3. Which product did you want to order?
You can pay cashless at Foodji using your debit card, credit card (Visa, Mastercard), Apple Pay or Google Pay. In the Foodji app, you can set up a SEPA direct debit, credit card (Visa/Mastercard) or Apple or Google Pay.
As a rule, you can easily pay your invoice manually. To do so, open the email you received after the failed debit. You can use the link contained in the email to pay your invoice by credit card.
Please also contact our support team, so that we can check your stored payment method together.
Please contact our Support-Team.
Please ensure that your subsidy budget is sufficient for your order or that it has not already been used up. If you have multiple active orders, please note that the subsidy will always be applied to the first order.
Please check that your stored payment method has sufficient funds and is valid. Please contact our support team for your next purchase. Payment methods that cannot be charged are blocked by our system for security reasons. Our team will be happy to help you reactivate your payment method for your next purchase.
Please contact our Support Team, who will be happy to help you.
Make sure you have selected the correct Foodji. Then click on the yellow bar that invites you to the subsidy programme. You will need to enter a code for authentication. You will receive this from your employer. Authentication is carried out via your registered email address. Make sure you have created your Foodji account with your company email address.
To collect your app order from Foodji, click on ‘Collect now’. Your camera will now open. Go to your Foodji. You can easily scan the QR code at the bottom right of the screen with your camera. Your order will now be dispensed!
Under ‘Foodjis nearby’, you can find all Foodjis in your immediate vicinity. Select the Foodji with the name of your location. To make it even easier for you, the distance between you and the Foodji is also displayed. Please ensure that your location services are enabled correctly. To do this, open the ‘Settings’ menu in your Foodji app and click on ‘Location settings’. You will now be redirected to your smartphone's settings, where you can enable location services for the Foodji app.
To do this, you need an email address and a password. Please do not forget to confirm your email address before placing your first order, please contact our support team.
Please check in your smartphone's system settings whether you have enabled your camera for the Foodji app. To do this, open your settings, search for the Foodji app and activate the camera function.
Your orders are not always billed on the same day. Billing is triggered as soon as your orders exceed a total amount of £10. If you have purchased less than £10 worth of goods, the amount will be debited on the 28th day of the month. The exact date of purchase is stated for each invoice item.
o Did you buy it through the app?
As an app user, you will automatically receive an invoice by email. Invoices are generated and sent as soon as
- your orders exceed a total amount of £10.
- the 28th day of the month has been reached (for all remaining amounts under €10).
o Did you buy directly on the Foodji screen?
We will be happy to issue an invoice for your purchase on the Foodji screen upon request. Please contact our customer support and have the following information ready:
- Which Foodji did you shop at?
- Date and time of your purchase
- Which product(s) did you purchase?
- The full billing address you require and an email address to which we may send the invoice.
